FAQ

1. How can I place an order on Hyades Store?

To initiate an order on Hyades Store, kindly follow these steps:

• Explore our website and select the desired items by adding them to your cart.
• Proceed to the checkout page after completing your shopping.
• Provide the required shipping and billing information.
• Review your order details and finalize your purchase by clicking the "Place Order" button.

2. Which payment methods are accepted?

Hyades Store accepts multiple payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal. We prioritize the security of your payment information, ensuring a seamless and protected transaction.

3. What are the available shipping options and associated costs?

We offer a range of shipping options to cater to your preferences including free shipping. During the checkout process, you will be presented with the available shipping methods along with their respective costs. The shipping fees may vary based on your location and the weight of the package.

Shipping Policy: FAQ for Canadian Customers

• When will my product be dispatched?
  We strive to dispatch products promptly, usually within 8 business hours of receiving your order.
• Are there any handling charges?
  No, we do not charge any handling fees for your orders.
• What are the shipping options for Canadian Customers?
  We offer Free Standard Shipping to our Canadian Customers.
• How long does it take for delivery within Canada?
  For standard shipping, the estimated delivery time is usually 6 to 10 business days.
• Are there expedited shipment options available?
  Yes, we offer expedited shipment options that you can select during checkout for faster delivery.
• Do I qualify for free expedited shipment?
  Yes, for orders above $100, we provide Free Expedited Shipment as a complimentary service.
• Is the Free Standard Shipment in Canada a tracking service?
  No, the Free Standard Shipment within Canada does not include tracking. If you prefer tracking for your order, we recommend selecting one of our expedited shipment options during checkout or your order be greater than $99 to avail free free tracked expedited shipment.

Shipping Policy: FAQ for American Customers

• When will my product be dispatched?
  We strive to dispatch products promptly, usually within 8 business hours of receiving your order.
• Are there any handling charges?
  No, we do not charge any handling fees for your orders.
• How long does it take for delivery to the United States?
  For standard shipping to the United States, the estimated delivery time is usually 6 to 10 business days.
• Are there expedited shipping options available?
  Yes, we offer expedited shipping options that you can select during checkout for faster delivery.
• Do I qualify for free expedited shipment?
  Yes, for US orders above $20, we provide Free Expedited Shipment as a complimentary service.
• What if shipping charges are not available for my current address?
  If shipping charges are not available for your current address, please contact us or email us. We will provide you with the available fastest and cheapest delivery options. You will receive customized prices, including shipping charges.
• Is Free Standard International Shipment a tracking service?
  No, the Free Standard International Shipment is a non-tracking service. If you prefer tracking for your order, we recommend selecting one of our expedited shipping options during checkout or your order should be greater than $19 to avail free tracked expedited shipment.

 

4. What is your return policy?

At Hyades Store, we have a customer-friendly return policy. We offer 30 days money back warranty. If you receive the product different from described at our website or it is not as per your expectations, please contact us within 30 days of delivery, we will make free replacement or if requested we will make full refund of your payment, buyer will pay return shipment charges.

5. How can I get in touch with customer support?

Our dedicated customer support team is readily available to address your inquiries, concerns, or requests for assistance. To contact us, please visit the "Contact Us" page on our website, where you will find a convenient contact form and our official email address. We strive to provide prompt and efficient responses to all customer inquiries.

Should you have any additional inquiries or require further assistance, please do not hesitate to contact our dedicated customer support team.